"Propuesta de mejora de gestión de: alcance, costo y tiempo, de los proyectos de la Dirección General de Aviación Civil."

Abstract

This job involves the diagnosis and proposed implementation of tools and techniques for planning and control at the level of scope, cost and time for infrastructure projects developed by the Civil Aviation Direction General of Costa Rica. For this a study of the procedures and methodologies used today, then the working model expected by staff and based on this the techniques and tools are defined tailored to the characteristics of the public institution. Thus is achieved detailing the working model project in the institution and steps of interest. The proposals defined in terms of the expectations and requirements of the institution raised so that allows feedback on the learning of the project implementation. The development of public infrastructure projects a series of procedures that involve various internal and external stakeholders to enhance the development and the institution is looking for an ISO 9001 certification to optimize their work processes.