|dc.description.abstract||Avantica Technologies is a costa rican software development company with more than 20 years of
experience. Software development industry is known by its constant change and highly competitiveness,
because of that the company uses Scrum, a very popular and adopted software development methodology
that embraces change.
The company has identified several problems related to the software quality that diminished its
competitive advantage, economic performance and negatively impact its client’s satisfaction: high
rework percentage, low productivity, low confidence in the quality of the software products, high defects
percentage, overcharges, among others.
The main objective of this investigation is to propose a quality management methodology that supports
Avantica Technologies project management activities in order to improve the quality of the processes and
software products from a preventive perspective.
To meet this objective, a company situation analysis was performed to identify the main issues, gaps and
defects related with the quality. For this, a serie of interviews, questionnaires, and focal groups took place
with the participation of company key stakeholders. This was complemented with an analysis of the
organizational process assets, observation and document reviews.
Later, a quality methodology was designed based on the company context, PMBOK recommendations,
Scrum, software engineering best practices and continuous improvement. This methodology provides
processes, policies, procedures, templates and documentation to ease the adoption in the company.
Finally, a progressive and incremental strategy is proposed to implement the quality management
methodology in Avantica Technologies taken into consideration the company’s organizational culture.||es